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To place an order, visit our website and browse through the products. Once you find an item you’d like to purchase, select the desired options (e.g., size, type) and click on the “Add to Cart” or “Buy Now” button. Follow the prompts to provide shipping and payment information to complete your order.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
You can click on the tracking link or visit the carrier’s (Delhivery, Amazon) website and enter your tracking number to get real-time updates on the status of your shipment.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
We will email you if any part of your order is canceled or if we need more information to process your order.
Once your order is successfully placed, we will promptly notify you via the email address provided. This notification will contain comprehensive details about your order, including a unique order number (e.g. 3838, 2432) assigned to your purchase.
Click on the My account link at the top of the website and select register. Enter your email and password to get started.
Go to the Login page and click “Lost your password?” Enter your registered email to receive a password reset link.
Go to addresses under my account and update your billing or Shipping address.
Yes, we use secure encryption and do not share your personal details with third parties.
We will initiate the refund using your original payment method, which is applicable for debit card and credit card payments. However, if you made your purchase using cash on delivery or UPI, we kindly request you provide us with your UPI ID and bank details so that we can process the refund accordingly.
As of now, To initiate a return please contact our customer care within 7 days of delivery. With a valid reason.
We offer a hassle-free return policy within 7 days of the purchase date. If you are not satisfied with your order or received a damaged/defective item, you can request a return. Please read the return policy.
Yes, the first replacement is completely free. However, any additional replacements after the first one may include applicable shipping and handlining free.
To ensure a smooth return process, we recommend returning the item in its original packaging. However, if the original packaging is no longer available, please contact our support team for further assistance.
Unfortunately, we do not offer direct exchanges at this time. However, you can return the item and let us know your replacement item, and we will ship it for you.
Once we receive and inspect the returned item, we will process the refund within 7-10 business days. Please note that it may take an additional few days for the refund to reflect in your original payment method, depending on your bank or card issuer.
We will initiate the refund using your original payment method, which is applicable for debit card and credit card payments. However, if you made your purchase using cash on delivery or UPI, we kindly request you provide us with your UPI ID and bank details so that we can process the refund accordingly.
Read return and refund policy
Free shipping available to all orders above 499 or more. If your cart meets this amount, you will see the free shipping option before completing the purchase.
Yes, you can change your delivery address by contacting our support team before you are shipped. However, you can still change the address after its shipped.
Delivery time depends on your location and the shipping method chosen. Delivery may take 7–12 days. Sometimes it takes maximum days of 16.
If your order has not been delivered yet, there may have been a delay in transit caused by our delivery partner. In such cases, we recommend, waiting until the delivery TAT date. If still delayed, please contact our customer support team for further assistance. We will be able to provide you with the necessary information and help resolve any issues regarding the delivery of your order.
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Once your oder is shipped, you’ll receive a tracking link via email/SMS. You can also track it from the our delivery partners websites like delhivery.com, bluedart.
Please check with family members, neighbors, or your building security. If you still haven’t received it, contact our support within 48 hours of the status update.
Payment Options:
- Cash.
- Upi
- Debit cards.
- Credit cards.
The cyberried wallet is a digital balance on your account that you can use to make purchases from our store.
Yes, you can use your wallet balance fully and pay the remaining amount thorough other available payment methods.
Yes, wallet Ballance can transferable and they can use that. Minimum transferable amount 100.
Yes, in case of order cancellations or returns, eligible refunds will be credited to your wallet.
No, wallet balance cannot be withdrawn or transferred to a bank account. It can be only be used for store purchases.